Delivery & Returns

 Once you’ve placed your order, we’ll be in touch within 4 hours* to organise a suitable delivery date – a personal touch for your convenience. All orders are £19.95 standard charge (please see exceptions below). We personally deliver your order and take extra care with our dedicated 2-man delivery team to ensure your items arrive in perfect condition. If we need to use a third party for delivery, we’ll let you know – we only use approved Appliance People delivery services. We will contact you when we’re one hour away on the agreed date of delivery. Please read full detail below covering large items, American Refrigeration & any delivery restrictions. 30-day returns on all standard items.

*4 hours within our normal working hours Monday – Saturday 9am til 6pm

Delivery Service

Appliance people aim to provide a 2 man delivery service for the majority of the orders received, however, some areas of the country may not be covered by this service, in which case, we would arrange delivery with one of our logistical partners to ensure your goods arrive in perfect condition and in a timely manner. Smaller items such as sinks, taps, cooker hoods, and hobs can be delivered through a parcel carrier normally within a few days and these orders can be tracked through their online portal, minimising disruption to your normal working day. If the delivery is being fulfilled by our own team, we will deliver the products to a room of your choice on the ground floor and inspect the goods before leaving the property. Very large products such as range cookers and American styled refrigeration may struggle to fit through narrow doorways or apertures, so they may be left in a secure area such as a garage. Our team can arrange a pre-call to suit your needs and will endeavour to deliver a seamless service.   Standard Delivery Rates Standard delivery rate is £19.95 on orders within our main delivery zone. Additional charges are applied to some areas, please see our delivery exclusions or additional charge delivery sections below. Free Delivery Offer We are currently running a Free Delivery offer on selected items, this is for standard delivery of £19.95. If you are in one of the additional charging zones, £19.95 will be deducted from your order, reducing your delivery charge total. Additional Charge Delivery Additional Charge Delivery is for orders being delivered to postcodes outside of our Standard Delivery zones. The cost of delivery to these postcodes is £34.95. The list below contains the prefix of the postcodes that will incur this additional charge BA|CO|EC|DT|PE|HR|LN|ME|TN The following areas are covered by third party delivery services and therefore delivery is charged at £79.95. AB|CA|CT|DD|DG|EH|EX|FK|G|HR|IP|IV|KA|KW|KY|LA|LD|LL|ML|NR|PA|PH|PL|SA|SY|TD|TQ|TR Delivery Exclusions We are sorry we do not deliver to the following postcode prefixes currently: BT, IM, HS, ZE, GY, JE & Isle of Wight

---

Palletised Delivery

Deliveries to areas that are not covered by our 2 man delivery service will be handled by a special palletised network who have many years of experience of handling appliances and they will arrange a suitable delivery date to meet your needs. The palletised delivery service is a curb side drop off service only, and the goods are not taken into the property due to insurance purposes and health & safety regulations.

30-day returns on all standard items.

Returns & Damaged Goods

As soon as you receive your item(s), we recommend you inspect the goods to ensure there is no cosmetic damage. If you find any damage, please contact us at your earliest convenience and within 7 days of receiving your item in order for us to remedy this. We understand that for whatever reason you may wish to return your item. That’s why we offer a 30-day returns window, after the day you receive your goods. If you wish to return a good, you must retain possession of them and take good care of the products until they are safely returned to us. The items must be in perfect condition, with original packaging and un-used to ensure a full refund can be issued. We’re only able to collect the items from the address where they were delivered. But you can return the items at your own cost within 30 days and we’ll reimburse you by the original payment method. Please get in touch with us to discuss a return. If your item is faulty, broken or damaged please contact us via MESSAGAE SELLER