Delivery Policy Standard Delivery: Standard delivery is Royal Mail 48, this is not a guaranteed or tracked service and typically delivery will take 2 to 3 working days for mainland UK. Royal Mail aims to deliver 98% of all RM48 parcels within 3 days. We offer FREE standard delivery on UK mainland orders over £35 If you are out when delivery is attempted, your local delivery postal worker will leave a red card which will contain information on how to collect your parcel from your local sorting office or re-arrange delivery. If your item is not collected or redelivered within 10 working days it will be returned to us. Items returned to us will be subject to a redelivery charge of £3.00 or your money will be refunded less a restocking charge of £3.00 Because this service is not tracked, we are unable to consider any claims for lost items until 10 working days after the expected delivery date. This would be 13 working days after postage. This may be subject to change and is in accordance with Royal Mail compensation for loss see the link below: Royal Mail   Royal Mail 1st Class delivery:  If you require your order to be delivered faster, every order has a first class option. Royal Mail 24, is also not a guaranteed or tracked service and typically delivery will take 1 to 2 working days for mainland UK. Royal Mail aims to deliver 98% of all RM24 parcels next day including Saturdays. If you are out when delivery is attempted your local delivery postal worker will leave a red card which will contain information on how to collect your parcel from your local sorting office or re-arrange delivery. If your item is not collected or redelivered within 10 working days it will be returned to us. Items returned to us will be subject to a redelivery charge of £3.00 or your money will be refunded less a restocking charge of £3.00 Because this service is not tracked, we are unable to consider any claims for lost items until 10 working days after the expected delivery date. This would be 11 working days after postage. This may be subject to change and is in accordance with Royal Mail compensation for loss see the link below: Royal Mail Tracked Options: If you require the comfort of having your order tracked, we can offer Royal Mail 24 and 48 hour tracked delivery. Neither of these options is guaranteed but delivery is typically 24 and 48 hours respectively. We will hold tracking information which is available on request. Next Working Day: Available service for next working day delivery guaranteed (excluding Saturday), this service covers England, Wales and some areas of Scotland. The cut-off time for next day delivery is 11am although in many cases we can extend this. Please contact us for more information if required and a full list of areas not covered by the next day service. Saturday Delivery: We offer a Saturday delivery service for most products to the UK mainland. this option can be selected at checkout. If it's not available to your region or product selection, and you require delivery on a Saturday please contact us on MESSAGE SELLER Overseas Orders: We work with a number of couriers including Royal Mail, DPD, My Hermes to deliver your parcel anywhere in the world with options for a fully tracked delivery service. Unfortunately following the UK's exit from the EU we are experiencing significant delays with some Countries so the following timescales are subject to change. Also we are aware that some Countries are imposing import duty on orders, these are out of our control and when buying an item for delivery outside of the UK is your responsibility. Delivery times vary but are typically Europe 5 to 10 working days, US and Canada 7 to 12 working days and Rest of The World 10 to 15 days. For specific time scale to your country please email sales@daisybabyshop.co.uk Sustainability We are very conscious of our impact on the environment and therefore we recycle as much of the cardboard/boxes and paper that comes into our business. Therefore your order may arrive in a different box so please check the contents