COVID-19 Delivery Information We at Luvita are closely monitoring the developments related to COVID-19 and are adhering to all guidelines and applicable regulations from the World Health Organization and local public health authorities. Please note that orders may be delayed due to the change in guidelines, as prescribed by local authorities. Delivery Options and Pricing We are pleased to offer free standard tracked delivery on all UK orders over £30. Please note that we do not currently offer international/EU shipping.* *We are pleased, for a temporary period, to offer international shipping on orders over £50. Please contact us for further details.using MESSAGE SELLER Christmas Delivery Period Please see below details of last orders for the below countries over the festive period. United Kingdom: 8am on 18th December Republic of Ireland: 8am on 16th December Therefore, we recommend you place your last orders the night before, to avoid disappointment. Delivery and Countries Please see below details of current countries we ship to.

Refunds We will notify you once we’ve received and inspected your return, and let you know within 10 days of receiving your return if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process and show on your account.

We have a 28 day return policy, which means you have 28 days after receiving your item to request a return. To be eligible for a return, items must be in the same condition that you received it, unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. To start a return, you can contact us using MESSAGE SELLER Please quote your order number and provide the reason for return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions using MESSAGE SELLER Damages and issues Please inspect your order upon receiving it and contact us immediately if the item appears defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Non-returnable items Please note personalised items cannot be returned. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know within 10 days of receiving your return if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it can take some time for your bank or credit card company to process and show on your account.